Insurance Case Study: AIG
is an international insurance company, operating in over
130 countries. Its Israeli subsidiary is AIG Golden Insurance
The Business Challenge
AIG Golden Insurance makes use of
AS/400 output in numerous departments: accounting, claims,
service and sales. The following difficulties were encountered:
- Documents were sometimes printed
from green AS/400 terminals, in an unattractive format.
- There was no way to automatically
send documents by e-mail from the AS/400 terminals, or to
fax them without printing first.
- Time, paper and toner were wasted
in unnecessary print jobs. Manual printing, mailing and
faxing increased the chance of human error.
- AS/400 printouts were unattractive
and difficult to read.
- Numeric reports had to be manually
copied from the AS/400 printout, in order to analyze them
in Excel. This wasted time and resulted in frequent human
In 2001, AIG Golden Insurance purchased
Papirus, and is using the Word, Excel, Image, Fax and Email
Papirus has simplified distribution
of AS/400 output. Today, employees can print AS/400 data from
green-screen terminals directly to their office printer. If
documents need to be sent to customers, they can be dispatched
automatically by fax or e-mail. Papirus automatically splits
large spools into individual documents.
For data analysis purposes, AS/400 data can now be received
in Excel format, to a specified network folder with
no manual data entry.
Benefits to AIG: Lower Costs and Improved Corporate Documents
- Lower administrative costs
automation has reduced the paper, toner and labor needed
to produce AS/400 output. Employees no longer need to print
documents first and wait by the fax machine for them to
- Higher productivity because
data can be output to Excel, staff do not need to manually
copy AS/400 data.
- Attractive, well structured documents
AS/400 output can now contain the latest corporate
imagery and marketing messages. Whenever operational requirements
change, AIG can easily redefine document formats using Word-based